Be clear and considerate
Communicate respectfully. Explain your question or idea with relevant context and avoid abusive, discriminatory or misleading language. Constructive feedback helps the recipient understand what could be improved.
Share only what you have permission to share
Use your own work or materials you have permission to provide. Do not send confidential third-party information, passwords, payment card details or sensitive personal records through the enquiry form. Protect the privacy of students, clients and other community members.
Keep claims honest
Describe garment condition and fit accurately. Photographs should reflect the item being discussed, and any wear, alteration or care requirement should be visible before an agreement. Never present a replica as an original or conceal a known defect.
Raise a concern
If you encounter a problem connected to our website or communications, email [email protected] with a clear description and relevant page URL. Share the minimum personal information needed to explain the concern. We can discuss a suitable next step without promising a particular outcome.